Making a Complaint

We wish to provide all our customers with an excellent service but  if you are unhappy in anyway, details of how to make a complaint are contained within your summary of cover/ terms of business agreement and policy document.

If you are unsure on how to make a complaint,please contact us on

Telephone 0207 305 5601

EU on-line dispute resolution Service

We do  recommend following the complaints procedure as outlined in your official documentation but If you have purchased any products from us online, you may now complain directly via the EU online dispute resolution service

EU on-line dispute
resolution service.